How can a building society improve accessibility on the high street?

Around half of Skipton Building Society’s customers have some form of disability, impairment or long-term condition which can mean that they need tailored ways to access products, services and communications. Recognising this diversity, Skipton Building Society is committed to enabling more ways for their customers to access the Society.

Inclusive and representative

Skipton Building Society is owned by customers rather than shareholders. Members of Skipton Building Society have a say in how the business is run, influencing the direction of the business by voting for directors and holding the board to account at the Annual General Meeting. Inclusivity is key to ensuring that member-led decision-making is representative.


Skipton Building Society’s own research identified that around half of their customers have some form of disability, impairment or long-term condition, meaning that they need tailored ways to access products, services and communications. More than 4 in 10 adults with a disability, impairment or long-term condition were unable to visit their local high street because they face barriers preventing a comfortable shopping experience. For accessing information, Skipton provides communications in braille, large print or audio, as well as video appointments via its Skipton Link service.

To support the research, Paralympian athlete Hannah Cockroft MBE, highlighted the challenges people with non-standard access needs face every day.

Video Credit: SWNS TV / Skipton Building Society

Accessibility in branches

Skipton Building Society is the first building society to provide accessibility information on all its branches through AccessAble. AccessAble is an organisation that provides accessibility guides to thousands of venues across the U.K., including Skipton branches. It tells users of its guides everything they need to know to plan a visit to a branch, from how easy it is to park, to how wide the entrance doors are.

This story shows how Skipton Building Society supports Goal 16: Peace, Justice and Strong Institutions, in particular target “16.7: Ensure responsive, inclusive, participatory and representative decision-making at all levels”

About Skipton Building Society

Skipton is the UK’s fourth-largest building society, with over one million members and a national presence represented by its network of 88 branches. Skipton’s purpose of helping people into homes, save for the future and support long term financial wellbeing has remained broadly the same since it was founded in 1853. As a mutual Skipton is committed to always being owned by and responsible to its members, not shareholders.

Learn more about Skipton Building Society.

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